Junior Account Manager / Customer Success – Inverso

About Inverso

Inverso is a Bulgarian platform for invoicing, payments, and financial management tailored for small and medium-sized businesses. Freelancers, agencies, and small companies can issue invoices, receive payments, connect bank accounts, and scan expense documents using AI—all from a single platform, eliminating the need to switch between multiple different applications. Today, Inverso is used by over 3,000 businesses.

About the Role

We are looking for someone to serve as the primary point of contact for our clients. You will help new users get started with Inverso, provide support whenever they have questions, and share feedback on how we can improve the product. No prior experience is required. This role is ideal for someone at the beginning of their career who wants to gain an inside look at how a SaaS product operates.

Key Responsibilities

Building and maintaining strong, long-term relationships with clients

Acting as the primary point of contact for Inverso’s clients

Managing client inquiries and preparing proposals

Assisting with price negotiations and contract reviews

Monitoring client requirements and needs

Engaging with clients and proactively identifying new opportunities

Monitoring client satisfaction and preparing customer service reports

Collaborating closely with internal teams to ensure client expectations are met

You will need to balance client expectations, commercial opportunities, and the company’s operational capabilities—making sound business decisions and finding practical solutions whenever challenges arise.

What we are looking for

• Excellent command of Bulgarian (spoken and written)

• Good command of English

• Ability to explain things clearly and patiently, including to those who are not tech-savvy

• Comfort with picking up the phone and initiating calls

• Strong organisational skills and a commitment to seeing tasks through to completion

• A proactive approach and the ability to work independently

• An interest in technology and the ability to quickly grasp how software works

It would be a plus if:

You have experience in sales, customer service, or customer success

You are familiar with the basics of invoicing in Bulgaria (VAT, invoices, credit notes)

You have worked with a CRM system

What we offer

A permanent employment contract in accordance with Bulgarian labor law

An excellent working atmosphere and environment

Competitive market-rate remuneration plus performance-based bonuses

Opportunities for professional development

A dynamic team and a friendly environment

An office in a central location in Plovdiv; flexible working hours available

How to apply

Please send your CV to contact@voidweb.eu, along with a few sentences explaining why this role appeals to you. If you have a LinkedIn profile, please include a link to it.

We will contact shortlisted candidates by phone.